Work Request System

Building Work Request System

Enable tenants, residents and other building contacts to report a work request quickly and easily for any type of maintenance issue. The Work Request can automatically go to preferred contractors for specific items or it can be reviewed and assigned to a contractor by the building management, strata management or facility manager. Contractors can receive work requests in the field and action them with ETA's, updates on work and notifications when complete.

Commonly the Work Request form will feature fields such as:

- Name
- Phone
- Email
- Exact Location
- Access Instruction
- Point of contact
- Description of maintenance issue
- Type of maintenance issue
- Priority

The work request is the first report of a maintenance problem. It's a form that may be filled out by a number of different building of facility contacts depending on the nature of the request. A work request form is submitted for a range of maintenance works, often ranging from:

- Carpentry
- Grounds Maintenance
- Sprinkler Services
- Gutter Cleaning
- Painting
- Property Cleaning
- Plumbing
- Smoke Alarm Maintenance
- Tree Surgery
- Window Furnishing
- Electrical
- Fire Services
- General Maintenance / Handyman
- Locksmith
- Pest Control
- Waste Removal
- Air Conditioner Service
- Security
- Test and Tag - Electrical
- Building Trade
- Glazier
- Paving
- Door repairs

A Work Request Contractor Workflow

Contractors need to juggle a lot of different work requests on the go. It's important they have a dashboard of work requests to easily keep track of what one's they are assigned and are still open. Which ones require updates, what is overdue, what's new and which buildings are they going to for works.

- Contractor registry of open work requests
- Recurring work requests with scheduled dates
- Providing updates on jobs as they are in progress
- ETA for parts or arrival on site
- Ability to flags a job as complete

This centralised approach helps ensure contractors don't miss work requests and are able to action them

Setting up a Work Request System

It's easy to set up a work request system, you can have one specific to a building or facility or it can be for an entire portfolio of sites. Fill out the form below to try our setup and create your own forms, registry and workflows.

Get started here with a Work Request system

Mix and match the options unique to your work order management process