Enable tenants, residents and other building contacts to report a work request quickly and easily for any type of maintenance issue. The Work Request can automatically go to preferred contractors for specific items or it can be reviewed and assigned to a contractor by the building management, strata management or facility manager.
Contractors can receive work requests in the field and action them with ETA's, updates on work and notifications when complete.
Commonly the Work Request form will feature fields such as:
- Exact Location
- Access Instruction
- Point of contact
- Description of maintenance issue
- Type of maintenance issue
A Work Request Contractor WorkflowContractors need to juggle a lot of different work requests on the go. It's important they have a dashboard of work requests to easily keep track of what one's they are assigned and are still open. Which ones require updates, what is overdue, what's new and which buildings are they going to for works.
- Contractor registry of open work requests
- Recurring work requests with scheduled dates
- Providing updates on jobs as they are in progress
- ETA for parts or arrival on site
- Ability to flags a job as complete
This centralised approach helps ensure contractors don't miss work requests and are able to action them
Mix and match the options unique to your work order management process